FAQs

How long will I have to wait?
How will I be contacted for an offer?
How many offers can I get?
What if I owe money to a social housing provider?
How much will my rent be?
I am a market rent tenant with a social housing provider. I have recently had a drop in income, can I receive a subsidy for my current unit?
Does The Registry provide emergency shelters?
How do I apply for a market rent unit?
How do I apply to a different municipality?

How long will I have to wait? 

When you apply, you can choose one, some or all housing providers that you qualify for. The length of time depends on how flexible you are about where you want to live and the type of housing you want.

The time on the waiting list varies but can be 5 years or more.

After you have filled in your application, you will be placed on the waiting lists of the providers you have chosen. When these providers have a vacancy in one of their communities, they will look at their waiting list and contact the household that has the earliest date of application.

Some households may qualify for a priority that may allow them to be housed sooner.

How will I be contacted for an offer? 

You will be contacted by telephone and/or mail so it is very important that you make sure that we have a current phone number and address on your file.

How many offers do I get? 

You are entitled to 3 offers of housing. If you are offered a community that you are no longer interested in, and this is not your 3 rd and final offer, please contact us to remove this area so that your next offer is not for the same community.

If you accept an offer of rent-geared-to-income housing with any of the participating social housing providers, your file will be closed. If you then wish to move to another community, you will have to reapply with a new application date.

If you refuse your 3 rd and final offer, your file will be cancelled. If you are still interested in rent-geared-to-income housing, you will have to reapply with a new application date.

What if I owe money to a social housing provider? 

You cannot be placed on the centralized waiting list if you, or anyone in your household owes arrears to a social housing provider. If you, or anyone in your household does owe arrears, you must make arrangements with the housing provider to pay. You must follow through on the payment arrangement.

Your application for rent-geared-to-income housing with The Registry will only be processed once we receive confirmation that the arrears have been paid or that a repayment agreement is in place and is being followed.

How much will my rent be? 

If you have applied for rent-geared-to-income housing, your rent will be approximately 30% of the household’s combined gross monthly income.

Depending on circumstances, there may be additional costs such as utilities and parking.

I am a market rent tenant with a social housing provider. I have recently had a drop in income, can I receive a subsidy for my current unit? 

You may qualify for an insitu priority if your household meets the following criteria:

you have lived with your social housing provider for at least one year,
you have had a recent significant drop in household income,
you are asking for a subsidy for your current unit (you must meet the local occupancy standards for your unit)

Please contact your social housing provider to discuss your situation. All participating housing providers will have the forms necessary for you to complete if you qualify.

Does the Registry provide emergency shelters? 

No, but staff at The Registry can provide information on emergency shelters located in the Ottawa area. You may also contact the City of Ottawa for more information.

How do I apply for a market rent unit? 

If you are interested in applying for a market rent unit, please contact the housing provider directly. The Registry does not maintain a waiting list for these units. You can access contact information for housing providers in the Ottawa area through the Community Information Centre.

How do I apply to a different municipality?

If you are interested in applying to another municipality in Ontario, please contact the coordinated access group in that area. They will be able to provide you with information on the social housing available in their community. A list of these groups is available through the Ontario Non Profit Housing Association.